Palakkad in Kerala was declared as the first IT-enabled District Headquarter in India on October 26, 2004. Palakkad was the first district headquarter in India to utilise the benefits of Information Technology for its citizen service structure. Information is made available through multi-channel service delivery access points like touch screen kiosks, interactive voice response systems, SMS, service counters, e-mail and internet kiosks.
Palakkad lies near the Palghat Gap, a pass in the Western Ghats that
connects Kerala to the plains of the state of Tamil Nadu to the east.
The nearest airport from Palakkad is Coimbatore, (52 km). As per 2001
census, Palakkad had a population of 130,736 and a literacy rate of 81%.